Find guest wishes again
Regular guests' wishes, commitments from the email thread and housekeeping notes: the answer comes with date and source.
For hotels and hospitality · Hotel AI
The knowledge of the house. At every post.
Commitments, allergies and handbooks are scattered across emails, lists and heads. The hotel AI brings them together, with the source, on a device in your own house.
What the hotel AI takes on
What is scattered across the house, in one place.
Answer enquiries
Enquiry, rate table, packages and inclusive services become a draft reply. Checking and sending stay with reservations.
Onboarding on demand
New staff ask the handbook, also in their own language. The source points to the German original.
Example: “Is there nut in tonight's dessert?” The answer comes with the recipe and the supplier data sheet, or with the note that a data sheet is missing.
Every department sees its part.
The kitchen sees the allergy, not the spa note. Reception sees the room wish, not the personnel file. You assign rights per department and role.
Departments
Where the hotel AI helps in the house.
Eight areas, one basis: your own documents. You can start with a single one.
Sales and reservations
Draft replies to enquiries from rate table, packages and inclusive services. Commitments from the email thread with date. Look up voucher terms.
Front desk and concierge
Who arrives today, and what does the guest want? The handover from the night shift's voice note. Opening hours and services with source.
Housekeeping
Wishes per room, defect reports by voice note to maintenance, match lost property with the departure list.
Service and restaurant
Allergies from the booking at the table in the evening. Wine list, half board and children's meals explained for temporary staff.
Kitchen
Search recipes and supplier data sheets, list dishes without a given allergen, check delivery notes against invoices.
Spa and wellness
Look up treatments and product data sheets with contraindications. The therapist decides. Treatment notes stay in the spa.
Maintenance
Ask manuals and maintenance logs, collect defects from all departments, compile records for inspections.
HR and training
Handbook and standards in the staff's language, training deadlines in view. Only HR sees contracts.
Use cases
Before and after.
Three examples from hotel life. We only give time figures with our own measurements.
Allergy in the house
BeforeThe allergy is in the booking email. Kitchen and service only learn of it at the table.
AfterThe allergy from the email is on the evening list of service and kitchen, with source.
Shift handover
BeforeNotes on paper and spoken handovers. What is not written down gets lost.
AfterThe night shift records a voice note; in the morning the handover list is ready, with who is responsible.
Onboarding
BeforeNew staff ask colleagues who have no time right now.
AfterThe handbook answers, in the staff's language, with the page.
Your hotel software stays. The AI reads alongside.
Booking, rates and billing stay in your hotel software. The hotel AI connects what it exports with emails, notes and handbooks. It writes nothing back into the hotel software.
Hotel software
How the hotel AI gets to your data.
01
Reports as files
If your hotel software exports reports such as the arrivals list or guest profiles as files, the AI reads them like any other document. Every answer states the time of the data.
02
Interface, where available
If your software has an interface, the AI can query current data read-only. Whether and how, we check per software and vendor.
03
No writing back
The AI makes suggestions, for example an entry in the guest profile. A person makes the entry.
To be frank: we do not yet run a finished connection to any specific hotel software. What is written here is our approach, not a reference list.
Legal
What to consider.
Guest data, allergies and spa information need special protection. We clarify legal bases, access rights and deletion concept with you before the start. We take the requirements of the EU AI Act into account depending on the purpose. Draft, subject to legal review.
Questions from your daily work
Questions from hotel life
This is how you ask the AI. The answer comes from your documents, with source.
- What did Mr Muster ask for during his last stay?
- What did we promise the Beispiel family about late check-out?
- Who has a nut allergy at the table tonight?
- Which massage oil contains nut oil?
- What is still open in maintenance since last night?
- How do we lay the table for the gala menu?
Example questions, no promise for your documents.
Getting started
How to start in your house
01
Choose one department
You pick one department and documents from a past season, for example rate table, emails, recipes or the handbook.
02
Test run with your own documents
You ask your questions of your documents and check the answers. If something is missing, the AI says so.
03
Brief the team
Department by department, with rights per role. Questions by text or voice message.
Frequently asked questions
Answered briefly and honestly.
Does this replace our hotel software?
No. Booking, rates and billing stay in the hotel software. The AI reads alongside and writes nothing back.
Does the AI write replies to guests by itself?
It creates drafts. Checking and sending stay with you.
Where are guest data and allergies kept?
With local operation, in your own house. You decide what you release. We clarify legal bases, access rights and deletion concept with you beforehand.
Does it work in other languages?
Questions and answers in other languages are possible. How well this works in your languages, we check with you in the test run.
Does the AI decide on spa treatments?
No. It finds what is in your documents, such as contraindications in the product data sheet. The therapist or the doctor decides.
Do all departments have to take part?
No. You can start with one department and expand later.
Use cloud AI safely
Check chain for your industry.
If you also want to use large cloud AIs, the Pseudomizer creates a shadow copy of your documents and replaces, for example: guest names, room numbers, booking and invoice data. A subject-specific check chain checks every job before sending. If anything is found, nothing goes out. Leak rate at the exit: 0.00 %. Guards, judge stage and healing work together.
Become a partner
You know your industry. We bring the local AI.
AI only helps if it fits the daily work of an industry. That is why we do not build industry solutions alone, but with partners who know that daily work.
We are looking for: hotels, hotel associations and IT consultants for hospitality.
What you bring
- You know the daily work of the industry and where time is lost.
- You have the trust of your customers or colleagues.
- You tell us what is really needed in practice.
What we bring
- The local AI: your documents stay in the house.
- Setup, connecting the documents and training.
- Support and joint further development with you.
01
Get to know each other
A short conversation: what does your industry need?
02
Joint pilot
We test with a real business and its own documents.
03
Offer it together
We agree the terms in conversation.
Bring us your biggest annoyance.
One conversation, one real case from your daily work. With it we show what AI and automation can do for you.